Shipping and Returns
Once an order has been placed, you will be contacted one of our sales associates with item availability, estimated delivery time and method.
Express shipping is complimentary for all orders within the United States. Kindly note that for the security of your purchase, Seaman Schepps is unable to ship to PO Boxes, APO/FPO addresses or hotels. For customers in New York City, we are pleased to offer a drop off service to your residence or arrange a pick-up at our flagship store.
We are able to ship to most international locations. We are able to ship via multiple carriers depending on the destination and delivery country. Duty and tax will be calculated by one of our sales associate who will contact you once the order has been placed. To discuss these options and any costs regarding international orders, please contact our flagship store at firstname.lastname@example.org or call 1-212-753-9520.
We accept refunds, store credit or exchanges within 14 days of purchase with the piece being in the original packaging and no signs of wear. To arrange for free return shipping within the US, please contact our sales representatives at 1-212-753-9520 or email us at email@example.com.
Please note some exclusions may apply. Cash refunds are not available. International returns may require shipping charges.
Merchandise may be shipped from a US location or returned physically to our New York City Flagship store.
Items received as gifts may be exchanged for store credit if returned in unworn, original condition within 14 business days of purchase. Please contact a sales representative at 1-212-753-9520 or email us at firstname.lastname@example.org.
Repairs and alterations
Need a post added to an earring? Need to resize a ring? We are able to help with our skilled team of benchman. To inquire, please contact our sales support team by emailing email@example.com or by calling 1-212-753-9520.